The one-stop-shop approach is Casas do Barlavento’s slogan. It is central to the company’s identity, its strategy and its performance. Casas do Barlavento is a real estate agency that has been in business for 14 years and active in the property market within four different facets: selling property, holiday lettings, condominium management and property management.
This one-stop-shop approach is an all-in-one solution where clients can see things resolved all in one place, without having to go anywhere else and without having to contact different companies. The one-stop-shop concept first became known within the real estate circle of Casas do Barlavento and is now part of its identity. Find out here all you need to know about it.
What is the one-stop-shop process?
Basically this process consists in offering a number of wide-ranging services and responding to all the clients’ requirements in only “one stop”. From the moment the client first walks through the door, Casas do Barlavento is available to assist with any matter within the real estate domain.
What is it for?
It serves to simplify the process for clients. Due to the fact that all types of services can be handled in-house, the client has no need to go anywhere else, which in turn alleviates any worries or concerns. At the same time, it allows a broader view of each individual process, which strengthens the relationship with the client.
What are the main advantages?
The main advantages are convenience, time saving, and confidentiality, as well as huge support from the agents, who are always available to clarify any query and be of any service. Plus, Casas do Barlavento is a local agency so their team are able to advise clients accordingly.
What does this mean at the level of the company’s internal organisation?
It allows for the complete control and monitoring of the clients’ property.
The four facets of CdB are interlinked in such a way that the buyer can be directly transferred to the property administration department. Or, should they decide to rent the property they have just purchased, then they can leave this in the capable hands of the holiday rental department of Casas do Barlavento. It is an all-rounded process making the clients’ life that much simpler.
Are the clients satisfied with this approach?
The one-stop-shop approach helps overcome bureaucratic obstacles, reduces the constraints of the language barrier and simplifies the whole process, which obviously leaves the clients satisfied. The concept goes beyond the sale or rental of a property; it’s about selling the lifestyle and the experience itself.
How has the concept been implemented inside “Casas do Barlavento”?
The one-stop-shop is a unique concept and was a large contributing factor to the internal change of the structure of the administrative services in general. In 2008 an online one-stop-shop linked to real estate questions for the solicitors was created.
In the case of Casas do Barlavento this concept has naturally formed in its own way, on par with the mainstreaming of services and an all-rounded approach. Now, more than ever, it is what makes us stand out the most.
Is this the main approach of “Casas do Barlavento”?
The one-stop-shop approach is Casas do Barlavento’s slogan. It is central to the company’s identity, its strategy and its performance.